전문가로 구성된 글로벌 팀
Our deep bench of SAP Basis engineers supports legacy and new products from 9 regional centers.
검증된 SAP 서비스
Expert delivery of award-winning services, tailored to fit any business.
Extensive SAP Coverage
Services for your entire SAP ecosystem, with coverage for 125+ SAP products and technologies.
ISO Certification
You receive consistently excellent services with our end-to-end ISO 9001:2015 and ISO 27001:2013 certified processes.
고급 모니터링
State-of-the-art, proactive, cloud-based solution, up and running in hours for any size organization.
Single Vendor Solution
Combine Basis managed services and third-party SAP software support under a single partner.
- 모니터링 및
자문 - 모니터 및 유지보수
- 종합적 Basis
관리
모니터링 및
자문
A cost-effective approach combining automated SAP ecosystem monitoring with sound advice from experienced Basis administrators to help you better manage your own SAP environment. Primary Basis performance responsibility resides with your team.
- Alert management
- Self-healing workload and transaction analysis
- Coordinated process automation
- Dynamic service level management
- Correlation or root cause analytics
- Role-based dashboards
- On-demand or scheduled reports (HTML or PDF)
- Up to 8 hours/month advising customer on automated feedback/issues
모니터 및 유지보수
Includes automated SAP ecosystem monitoring plus direct, 24/7/365 access to assigned Basis administrators who supplement your existing team. Basis performance responsibility is shared between your in-house team and our SAP experts.
- Alert management
- Self-healing workload and transaction analysis
- Coordinated process automation
- Dynamic service level management
- Correlation or root cause analytics
- On-demand or scheduled reports (HTML or PDF)
- 45 hours/month working with customers to address issues
종합적 Basis
관리
Spinnaker Support assumes primary responsibility for your Basis administration and management. Consider this option when you require continuous assistance and monitoring that spans your entire SAP ecosystem, is up and running in hours (not days), and is secure and scalable.
- Alert management
- Self-healing workload and transaction analysis
- Coordinated process automation
- Dynamic service level management
- Correlation or root cause analytics
- Role-based dashboards
- On-demand or scheduled reports (HTML or PDF)
- 160 hours/month (additional hours based on additional SAP applications)
기업 소프트웨어 지원이 필요하든 지속적인 managed service가 필요하든지 당사는 품질 전문 지식과 맞춤화된 서비스를 결합하여 제공합니다.
average years engineer experience with SAP
대응 서비스
전체 연간 고객 만족도 평가