전문가로 구성된 글로벌 팀

Our deep bench of SAP Basis engineers supports legacy and new products from 9 regional centers.

검증된 SAP 서비스

Expert delivery of award-winning services, tailored to fit any business.

Extensive SAP Coverage

Services for your entire SAP ecosystem, with coverage for 125+ SAP products and technologies.

ISO Certification

You receive consistently excellent services with our end-to-end ISO 9001:2015 and ISO 27001:2013 certified processes.

고급 모니터링

State-of-the-art, proactive, cloud-based solution, up and running in hours for any size organization.

Single Vendor Solution

Combine Basis managed services and third-party SAP software support under a single partner.

Managed Services Packages that Fit Your Needs

We provide three different expert-delivered managed service packages that conform to your unique landscape, in-house capabilities, SAP maturity level, and IT budget.

  • 모니터링 및
    자문
  • 모니터 및 유지보수
  • 종합적 Basis
    관리

모니터링 및
자문

A cost-effective approach combining automated SAP ecosystem monitoring with sound advice from experienced Basis administrators to help you better manage your own SAP environment. Primary Basis performance responsibility resides with your team.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • Role-based dashboards
  • On-demand or scheduled reports (HTML or PDF)
  • Up to 8 hours/month advising customer on automated feedback/issues

모니터 및 유지보수

Includes automated SAP ecosystem monitoring plus direct, 24/7/365 access to assigned Basis administrators who supplement your existing team. Basis performance responsibility is shared between your in-house team and our SAP experts.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • On-demand or scheduled reports (HTML or PDF)
  • 45 hours/month working with customers to address issues

종합적 Basis
관리

Spinnaker Support assumes primary responsibility for your Basis administration and management. Consider this option when you require continuous assistance and monitoring that spans your entire SAP ecosystem, is up and running in hours (not days), and is secure and scalable.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • Role-based dashboards
  • On-demand or scheduled reports (HTML or PDF)
  • 160 hours/month (additional hours based on additional SAP applications)

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당사에서 제공해 드립니다.

기업 소프트웨어 지원이 필요하든 지속적인 managed service가 필요하든지 당사는 품질 전문 지식과 맞춤화된 서비스를 결합하여 제공합니다.

19+

average years engineer experience with SAP

24/7/365

대응 서비스

98.7%

전체 연간 고객 만족도 평가

경이로운 지원을 경험할 준비가 되셨습니까?

무료 컨설팅을 통해 고객의 요구 사항에 맞춤화한 탁월한ㄱ관리 서비스를 제공하는 Spinnaker Support의 비즈니스 방식을 자세히 알아보십시오.

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