Our deep bench of SAP Basis engineers supports legacy and new products from 12 regional centers.
Expert delivery of award-winning services, tailored to fit any business.
Services for your entire SAP ecosystem, with coverage for 125+ SAP products and technologies.
You receive consistently excellent services with our end-to-end ISO 9001:2015 and ISO 27001:2013 certified processes.
State-of-the-art, proactive, cloud-based solution, up and running in hours for any size organization.
Combine Basis managed services and third-party SAP software support under a single partner.
- 모니터링 및
자문 - 모니터 및 유지보수
- 종합적 Basis
관리
자문
A cost-effective approach combining automated SAP ecosystem monitoring with sound advice from experienced Basis administrators to help you better manage your own SAP environment. Primary Basis performance responsibility resides with your team.
- Alert management
- Self-healing workload and transaction analysis
- Coordinated process automation
- Dynamic service level management
- Correlation or root cause analytics
- Role-based dashboards
- On-demand or scheduled reports (HTML or PDF)
- Up to 8 hours/month advising customer on automated feedback/issues
Includes automated SAP ecosystem monitoring plus direct, 24/7/365 access to assigned Basis administrators who supplement your existing team. Basis performance responsibility is shared between your in-house team and our SAP experts.
- Alert management
- Self-healing workload and transaction analysis
- Coordinated process automation
- Dynamic service level management
- Correlation or root cause analytics
- On-demand or scheduled reports (HTML or PDF)
- 45 hours/month working with customers to address issues
관리
Spinnaker Support assumes primary responsibility for your Basis administration and management. Consider this option when you require continuous assistance and monitoring that spans your entire SAP ecosystem, is up and running in hours (not days), and is secure and scalable.
- Alert management
- Self-healing workload and transaction analysis
- Coordinated process automation
- Dynamic service level management
- Correlation or root cause analytics
- Role-based dashboards
- On-demand or scheduled reports (HTML or PDF)
- 160 hours/month (additional hours based on additional SAP applications)
Whether you need enterprise software support or ongoing SAP managed services, we combine quality expertise with personalized service.