Spinnaker Support is a premier Salesforce consultancy and advisory company that helps organizations get the most out of their investment in Service Cloud. Our architects and engineers implement vital project-based solutions using our extensive know-how, applying Agile techniques, and delivering high-quality service. To remain competitive, you need the skills and foresight to move big projects forward. And that’s exactly what we do.

Common Challenges with Salesforce Service Cloud

  • Coordinating multiple channels of customer engagement?
  • Losing productivity due to bad data management?
  • Lacking upsell and cross-sell information?
  • Struggling with intra-department workflows?
  • Missing insights from customer cases and contracts?
  • Failing to implement process improvements?

Companies of all sizes struggle with customer service complexities. We have your back when it comes to solving even the most challenging CRM problems. The Spinnaker Support consulting team partners closely with you and your team to achieve your Salesforce vision. Don’t hesitate – call us today to talk to our experts.

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Why Organizations Choose Spinnaker Support for Service Cloud Consulting?

  • Agile Delivery Methodology for on-time, on-budget projects
  • Design and deploy projects beyond the capabilities of in-house teams
  • Expansive capabilities from a team of seasoned Salesforce professionals
  • Expertise with Oracle, SAP, JD Edwards and databases to create seamless data flow
  • Proven experience to get the job done - and how you want it done

6 Obstacles to Salesforce Success and How to Overcome Them

Once you plunge into the Salesforce ocean, you’ll likely need to add new features, install updates, increase user adoption, integrate systems, and launch new clouds. This interactive guide reveals the obstacles you might face when you dive into Salesforce. We also reveal how you can avoid getting trapped in the Salesforce service void.

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Four Winning Strategies to Achieve Salesforce Project Success

This new market research reveals how you can get the most out of your Salesforce investment. The complimentary report lists the four most important ways to achieve Salesforce project greatness - based on feedback from Salesforce professionals and executives at medium and large-sized companies.

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What Sets Spinnaker Support Apart?

Our Salesforce consulting services are outcome driven to deliver predictable business value. Following our Agile Delivery Methodology, our teams of functional and technical experts deliver high-value, well-defined projects across the entire Salesforce ecosystem. Whether implementing for the first time, expanding into new clouds, or augmenting your team, we will align to your vision and help you achieve real results.

  • World-class Salesforce team

    We have delivered exceptional CRM support, managed services, and consulting for 10+ years.

  • Standard & specialized Salesforce products

    We provide coverage of five key Salesforce products (and much more!): Service Cloud | Sales Cloud | Experience Cloud | Revenue Cloud | Field Service Lightning.

  • More than just Salesforce

    We are experts in delivering consulting and advisory for a wide range of leading software products, both CRM and non-CRM. We help customers to best integrate CRM initiatives within their enterprise-wide strategic roadmap. Our Oracle, SAP, and JD Edwards experts can connect systems to improve your productivity.

  • Proven delivery infrastructure

    We have already built a proven global service delivery infrastructure that many Salesforce service providers won’t match for years to come.

Salesforce Consulting Tailored to Your Needs

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  • THE SERVICES

Let's get Agile

We embrace the Agile Product Delivery framework so that you are always involved with and aware of every step of a consulting project. Using Agile principles, we deliver projects at a regular cadence with maximum business value. We take the concepts of sprint, scrum, and the various Agile ceremonies and apply them to each project ensuring full business adoption.

Examples of How We Can Help You

  • Salesforce Platform Assessment & 360 Health Check
  • Quick Start Cloud Implementation
  • Siebel to Salesforce Migration
  • Legacy CRM to Salesforce Migration
  • Custom Integrations
  • Data Conversion
  • AppExchange Product Selection and Implementation
  • Partner Relationship Management
  • Sales Process Automation & Efficiency
  • Service Deflection & Cost Reduction
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Winning Strategies to Achieve Salesforce Success, Part 4
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Four Winning Strategies For Salesforce Project Success
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Request an introductory consultation to learn more about how we deliver exceptional Salesforce consulting and advisory services that deliver high-impact results.

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