You’re at a Strategic Crossroads

Oracle’s E1 9.2 support is expensive, and they justify the price through their Continuous Innovation model. But are you installing the periodic updates? Are you gaining enough value to see a decent Return on Investment and justify the increasing spend?

Or are you satisfied with the stability and performance of your highly customized ERP? Would you prefer to reclaim some of your JD Edwards IT budget for other high-priority initiatives?

At this critical juncture, you have three options:

1. Remain on Oracle’s expensive E1 9.2 support plan
2. Migrate to a new ERP product
3. Transition to Third-party JD Edwards Support from Spinnaker Support

Option 3 is by far the least expensive, lowest pressure, and safest road for the immediate future. Let’s explore that pathway and see why.

지원되는 기능

Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.

  • 재무 관리
  • Human Capital Management (HCM)
  • Customer Relationship Management (CRM)
  • Order Management
  • 제조업
  • Environmental Health and Safety (EHS)
  • Asset Lifecycle Management (ALM)
  • Supply Management (Procurement)
  • Supply Chain Execution (Logistics)
  • Supply Chain Planning
  • 프로젝트 관리
  • Food and Beverage Producers (Agriculture)
  • Real Estate and Home Construction
  • 재산 관리
  • Manufacturing and Distribution
  • Consumer Products
  • Projects and Services
  • Asset Intensive
  • Acquire to Retire Assets
  • Benefits to Payroll
  • Cash to Invest
  • Demand to Available
  • Design to Build (Deploy)
  • Install to Maintain
  • Lead to Order
  • Lease to Move Out
  • Make to Deliver
  • Opportunity to Order
  • Order to Cash
  • Order to Receive
  • Plan to Demand
  • Plan to Produce
  • Procure to Pay
  • Record to Measure
  • Record to Record
  • Recruit to Retire
  • Request to Resolve
  • Source to Settle
  • One View Foundation
  • 자본 자산 관리
  • Many more templates…
  • Choice and Control
  • Visual Builder Cloud Service
  • Oracle Digital Assistant
  • Orchestrator Studio
  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Google Chrome
  • Microsoft Edge
  • Oracle Database SE
  • Oracle WebLogic Server SE
  • Oracle WebCenter Services
  • Oracle Web Cache
  • Oracle Access Manager Basic (SSO)
  • Oracle Business Intelligence Publisher
  • Oracle BPEL Process Manager
  • Oracle Business Activity Monitoring
  • Oracle Fusion Middleware
  • IBM WebSphere
  • Oracle
  • IBM DB2
  • Microsoft SQL Server
  • Oracle Linux
  • Red Hat Enterprise Linux
  • Microsoft Windows Server
  • IBM i IBM AIX
  • Oracle Solaris
  • HP-UX Itanium

Why JD Edwards Customers Turn to Spinnaker Support

There’s no denying that Oracle’s support stages are expensive and limited, especially when it comes to JD Edwards. That’s why now is the right time to break Oracle’s grip on your enterprise software. You deserve better.

JDE Benefits

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards and CNC experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

We Know EnterpriseOne 9.2

You retain the ability to innovate, as we cover all the 9.2 features, including:

  • Orchestrator Studio & Web Services (including REST, JSON, HTTP, etc.)
  • User Defined Objects (UDOs) Management
  • UX One (Alert, Analyze, Act)
  • CafeOne and E1 Pages (Composed & Traditional)
  • Internet of Things (IoT)
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees.
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive CNCs focus on layered security, based on weakness category, not reactive patches
  • CNC Security experts with E1 base security as well as third-party security applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards software version
  • We never force you to upgrade or migrate your enterprise software

Spinnaker Support 대 Oracle

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Spinnaker Support

Oracle's Support

서비스 모델컨시어지, 전담 지원셀프 서비스 지향적, 리서치 중심
My Oracle Support필요하지 않음전체 액세스
주요 지원 연락처배정된 팀의 전담 책임자다양함
지원 전문성평균 경험 20년 이상다양함
응답 시간SLA에서 15분 이내, 실제 평균 시간은 5분SLA 지시
에스컬레이트 가능모든 문제를 면밀히 모니터링하고 선제적으로 수행함모니터링되지 않고 고객의 요청에 의해 대응적으로 이루어짐
업그레이드 권한Access to an archive of all upgrade rights made prior to switchover from Oracle포함
사용자 지정 코드 지원Oracle 제품과 관련 있는 모든 사항에 포함포함되지 않음
상호 운용성 지원포함제한됨, 릴리스 버전에 따라 다름
세법 및 규제 준수Tailored specific to each customer’s needs포함, 범용
업그레이드 권한Oracle에서 전환하기 전에 이루어진 모든 업그레이드 권한의 아카이브에 액세스포함
보안 및 취약점전체 스택 침입 탐지, 가상 패치 및 보상 제어패치만 해당
자문 서비스포함포함되지 않음
지원 기간Lifetime support – for as long as you need your current version표준 지원 종료 후 새로운 수정 사항 또는 상호 운용성 지원 없음
 Let’s Get Started 
98.7%

고객 만족도

100+

국가

14

언어

4.9/5

Glassdoor의 직원 만족도 평가

1,300+

전 세계의 고객들

뛰어난 비용 절감 효과

Oracle이 제공하는 수익 중심 지원에서 Spinnaker Support와 같은 전담 제3자 파트너로 전환할 때 귀사가 얼마나 많은 비용을 절감할 수 있는지 확인하십시오.

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