You’re at a Strategic Crossroads

왜 그럴까요? Because as of 2021년 3월, you have only Oracle’s costly and limited Sustaining Support for World A9.3 or earlier.

That spells trouble, because Sustaining Support denies you the security patches, GTRC updates, certifications, and timely responses you need and deserve. This is Oracle’s way of pushing you to upgrade: take away the support features you need to operate safely and still charge you more.

At this critical juncture, how do you ensure that your stable, customized ERP continues to run smoothly and securely?

You have three options:

  1. A high-cost, time-consuming upgrade to World A9.4
  2. A potentially more expensive and difficult migration to another ERP
  3. Third-party JD Edwards Support from Spinnaker Support

The final option is your best bet: it’s by far the least expensive, lowest pressure, and safest road to travel. Here’s why.

The Way Forward: through World Support You Can Trust

Spinnaker Support’s third-party JD Edwards World support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost. Thousands of global enterprises in nearly every industry sector have migrated away from Oracle-provided support to Spinnaker Support.

Why JD Edwards World Customers Turn to Spinnaker Support

Spinnaker Support upends the traditional Oracle Support model by emphasizing a more proactive and comprehensive service. Our award-winning engineers’ sole focus is to resolve your issues more quickly, regardless of the source or which skill sets are required to address a solution.

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards World experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees.
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive focus with layered security, based on weakness category, not reactive patches
  • Authorization Security experts with Oracle base configuration as well as third-party applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards World software version
  • We never force you to upgrade or migrate your enterprise software

Spinnaker Support 대 Oracle

Oracle이 제공하는 지원을 고수하는 것이 더 현명한 전략이라고 생각하십니까? 다시 생각해 보십시오.

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Spinnaker Support

Oracle's Support

서비스 모델컨시어지, 전담 지원셀프 서비스 지향적, 리서치 중심
주요 지원 연락처배정된 팀의 전담 책임자다양함
지원 전문성평균 경험 20년 이상다양함
응답 시간SLA에서 15분 이내, 실제 평균 시간은 5분SLA 지시
에스컬레이트 가능모든 문제를 면밀히 모니터링하고 선제적으로 수행함모니터링되지 않고 고객의 요청에 의해 대응적으로 이루어짐
사용자 지정 코드 지원Oracle 제품과 관련 있는 모든 사항에 포함비포함
상호 운용성 지원포함제한됨, 릴리스 버전에 따라 다름
업그레이드 권한Oracle에서 전환하기 전에 이루어진 모든 업그레이드 권한의 아카이브에 액세스포함
보안 및 취약점Full-stack intrusion패치만 해당
지원 기간평생 유지보수 지원 - 귀사의 버전을 필요로 하는 한 계속표준 지원 종료 후 새로운 수정 사항 또는 상호 운용성 지원 없음
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98.7%

고객 만족도

100+

국가

14

언어

4.9/5

Glassdoor의 직원 만족도 평가

1,300+

전 세계의 고객들

뛰어난 비용 절감 효과

Oracle이 제공하는 수익 중심 지원에서 Spinnaker Support와 같은 전담 제3자 파트너로 전환할 때 귀사가 얼마나 많은 비용을 절감할 수 있는지 확인하십시오.

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