Managed Services Defined
Managed services are defined as outsourced technical and application functions and processes performed by an MSP. Unlike conventional software support, which is triggered by an incident or service ticket, managed services are ongoing, proactively planned activities like updating, monitoring, and tuning. These vital services are performed regularly by an external, integrated team of ITIL Level 2 and Level 3 engineers. Enterprises of all sizes and from all industries commonly contract with MSPs as an affordable way to quickly gain reliable access to technology expertise and 24/7 assistance.
Spinnaker Support offers two areas of managed services:
- Technical Managed Services (TMS) for databases, middleware, operating systems, platforms, and applications, the outsourcing of operational support for infrastructure and technology, and
- Application Managed Services (AMS), the outsourcing of functional and developmental support of business applications.
스피니커 서포트를 선택해야 하는 이유
포괄적인 토탈 서비스
애플리케이션 및 운영에 맞게 사용자 지정된 ITIL 중심 서비스
필요에 따라 제공
연중무휴 24시간 제공되는 반응형 Managed Services
글로벌 엔지니어 팀
Level 2 and 3, with average 20+ years’ experience
필요한 경우 에스컬레이션
Ability to bring in expert Level 4 staff for more complex issues
Extending your product performance for as long as you need
Consolidate your services, support, and consulting with one trusted partner
What Can Spinnaker Support Do for You?
Your number one task is to have existing, critical systems operating at peak performance. But with staff and budget constraints, you’re also forced to prioritize competing initiatives such as interoperability, scalability, readiness, and security. Spectrum Managed Services solve the conflict by providing the full range of assistance, from 24/7 monitoring to full system management.
경이로운 지원을 경험할 준비가 되셨습니까?
무료 컨설팅을 통해 고객의 요구 사항에 맞춤화한 탁월한 Managed Services를 제공하는 스피니커 서포트의 비즈니스 방식을 자세히 알아보십시오.