You’re at a Strategic Crossroads

Why? Because as of 2021년 3월, you have only Oracle’s costly and limited Sustaining Support for EnterpriseOne 9.1 or earlier (even including OneWorld).

That’s troubling, because Sustaining Support denies you the security patches, GTRC updates, certifications, and timely responses you need and deserve.

At this critical juncture, how do you ensure that your stable, customized ERP continues to run smoothly and securely for as long as need?

You have three options:

  1. A high-cost, time-consuming upgrade to E1 9.2
  2. A potentially more expensive and difficult migration to another ERP
  3. Third-party JD Edwards Support from Spinnaker Support

The final choice is the safest, least expensive, and lowest pressure option. Let’s explore that path and see why.

지원되는 기능

Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.

  • 재무 관리
  • Human Capital Management (HCM)
  • Customer Relationship Management (CRM)
  • Order Management
  • 제조업
  • Environmental Health and Safety (EHS)
  • Asset Lifecycle Management (ALM)
  • Supply Management (Procurement)
  • Supply Chain Execution (Logistics)
  • Supply Chain Planning
  • 프로젝트 관리
  • Food and Beverage Producers (Agriculture)
  • Real Estate and Home Construction
  • 재산 관리
  • Manufacturing and Distribution
  • Consumer Products
  • Projects and Services
  • Asset Intensive
  • Acquire to Retire Assets
  • Benefits to Payroll
  • Cash to Invest
  • Demand to Available
  • Design to Build (Deploy)
  • Install to Maintain
  • Lead to Order
  • Lease to Move Out
  • Make to Deliver
  • Opportunity to Order
  • Order to Cash
  • Order to Receive
  • Plan to Demand
  • Plan to Produce
  • Procure to Pay
  • Record to Measure
  • Record to Record
  • Recruit to Retire
  • Request to Resolve
  • Source to Settle
  • One View Foundation
  • 자본 자산 관리
  • Many more templates…
  • Choice and Control
  • Visual Builder Cloud Service
  • Oracle Digital Assistant
  • Orchestrator Studio
  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Google Chrome
  • Microsoft Edge
  • Oracle Database SE
  • Oracle WebLogic Server SE
  • Oracle WebCenter Services
  • Oracle Web Cache
  • Oracle Access Manager Basic (SSO)
  • Oracle Business Intelligence Publisher
  • Oracle BPEL Process Manager
  • Oracle Business Activity Monitoring
  • Oracle Fusion Middleware
  • IBM WebSphere
  • Oracle
  • IBM DB2
  • Microsoft SQL Server
  • Oracle Linux
  • Red Hat Enterprise Linux
  • Microsoft Windows Server
  • Oracle Solaris
  • HP-UX Itanium

Why EnterpriseOne Customers Turn to Spinnaker Support

Spinnaker Support upends the traditional Oracle Support model by emphasizing a more proactive and comprehensive service. Our award-winning engineers’ sole focus is to resolve your issues more quickly, regardless of the source or which skill sets are required to address a solution.

JDE Benefits

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards and CNC experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive CNCs focus on layered security, based on weakness category, not reactive patches
  • CNC Security experts with E1 base security as well as third-party security applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards EnterpriseOne software version
  • We never force you to upgrade or migrate your enterprise software

스피니커 서포트 vs. Oracle

Oracle이 제공하는 지원을 고수하는 것이 더 현명한 전략이라고 생각하십니까? 다시 생각해 보십시오.

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스피니커 서포트의 지원 서비스

Oracle's Support

서비스 모델컨시어지, 전담 지원셀프 서비스 지향적, 리서치 중심
주요 지원 연락처배정된 팀의 전담 책임자다양함
지원 전문성평균 경험 20년 이상다양함
응답 시간SLA에서 15분 이내, 실제 평균 시간은 5분SLA 지시
에스컬레이트 가능모든 문제를 면밀히 모니터링하고 적극적인 사전 대비로 수행함모니터링되지 않고 고객의 요청에 의해 대응적으로 이루어짐
사용자 지정 코드 지원Oracle 제품과 관련 있는 모든 사항에 포함비포함
상호 운용성 지원포함제한됨, 릴리스 버전에 따라 다름
업그레이드 권한Oracle에서 전환하기 전에 이루어진 모든 업그레이드 권한의 아카이브에 액세스포함
보안 및 취약점전체 스택 침입 탐지, 가상 패치 및 보상 제어패치만 해당
지원 기간평생 유지보수 지원 - 귀사의 버전을 필요로 하는 한 계속표준 지원 종료 후 새로운 수정 사항 또는 상호 운용성 지원 없음
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