What Are Managed Services – and How Do They Benefit Your Business?

“Managed services” means outsourcing technical and application functions and processes to third-party company, a Managed Service Provider (MSP).

  • 스피니커 서포트의 접근 방식
  • The Benefits

Serving the full spectrum of your database needs

Unlike conventional software support, which is triggered by an incident or service ticket, managed services are ongoing, proactively-planned activities. Managed services includes updating, monitoring, and tuning, which are all performed regularly by an external and integrated team of ITIL Level 2 and Level 3 engineers.

Enterprises of all sizes and from all industries commonly contract with MSPs as an affordable way to quickly gain reliable access to technology expertise and 24/7 assistance.

Spinnaker Support offers two areas of managed services:

  • Technical Managed Services (TMS) for databases, middleware, operating systems, platforms, and applications is the outsourcing of operational support for infrastructure and technology, and 
  • Application Managed Services (AMS) is the outsourcing of functional and developmental support of business applications. 

Your number one task is to have existing, critical systems operating at peak performance. But with staff and budget constraints, you’re also forced to prioritize competing initiatives such as interoperability, scalability, upgrades, readiness, and security.

Spectrum Managed Services solve the conflict by providing the full range of assistance, from 24/7 monitoring to full system management. We help by:

  • 프로세스 최적화 및 운영 효율성 증대
  • 개발중인 문제를 모니터링하고 선제적으로 해결
  • 다른 중요한 작업을 수행할 수 있도록 IT 직원의 여유 확보
  • 신뢰할 수 있는 수수료 구조와 정당한 ROI 제공

스피니커 서포트를 선택해야 하는 이유

포괄적인 토탈 서비스

애플리케이션 및 운영에 맞게 사용자 지정된 ITIL 중심 서비스

필요에 따라 제공

연중무휴 24시간 제공되는 반응형 Managed Services

글로벌 엔지니어 팀

Level 2 and 3, with average 20+ years’ experience

필요한 경우 에스컬레이션

Ability to bring in expert Level 4 staff for more complex issues

'Lifetime' Assistance

Extending your product performance for as long as you need

Single-Vendor Solution

Consolidate your services, and consulting with one trusted partner

READY FOR A PHENOMENAL SERVICE EXPERIENCE?

Request a complimentary consultation to learn more about how we deliver exceptional Microsoft managed services, personalized for your enterprise needs.

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