What Are Managed Services – and How Do They Benefit Your Business?

“Managed services” means outsourcing technical and application functions and processes to third-party company, a Managed Service Provider (MSP).

  • Areas of Focus
  • Spinnaker Support의 접근 방식

JD Edwards EnterpriseOne and World are designed to let you tailor functionality to meet your business needs. Managed services help you take advantage of this flexibility and avoid issues that can hobble system performance and cause disruption to the business. You’ll get help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.

  • CNC 매니지드 서비스: You’ve invested heavily in EnterpriseOne but are looking to augment or replace your internal staff. Whether you need help with any of the “out of support” releases or the latest innovations in 9.2, our CNC specialists can assist your technical, architectural, performance, and system optimization needs.
  • Proactive Monitoring Services: Proactive monitoring is essential to ongoing performance and capability adjustments. Combine advanced, 24/7 monitoring with CNC managed services to sustain uptime and improve your process efficiency. Even as you sleep, our proactive support detects and solves issues before you even know! Check out our solutions brief!
  • 애플리케이션 매니지드 서비스: Some organizations simply require staff augmentation for application management. Our Level 2 and 3 engineers can take over whenever and wherever your team needs the help – or just a well-deserved break.
  • IBM iSeries System Administration: If you’re running on the IBM iSeries platform, we provide support and system administration for all tasks, including profile management, PTF, IPL, BRMS, and IFS management. This skillset is increasingly hard to find, and our experts will tackle your iSeries issues if/when they happen.
  • World Managed Services: You love your World software, and so does our skilled team, which has been offering World technical services for decades. If it can happen in World, we’ve done it, including automating your AP process to helping create the right reports for your “C Levels.”
  • Development Services: Not every organization can hire FTE JDE developers, so why not tap into our skilled team? We can help customize your JDE system on a cost-effective basis. Whether you want to optimize the forms in E1 or utilize Orchestrator to manage your EDI process, we have you covered.

Spinnaker Support의 접근 방식

Unlike software support, which is always triggered by a ticket or incident, managed services are typically ongoing, proactively-planned activities performed by an assigned team of Level 2 and Level 3 engineers.

Our JD Edwards managed services expand your staff’s reach, fill gaps in your IT team’s capabilities, and improve your overall operability. Add to your existing team or offload critical IT system management to an attentive MSP like Spinnaker Support to improve performance while simultaneously controlling costs.

Why Choose Spinnaker Support for JD Edwards Managed Services?

Our experience, expertise, and excellent reputation stand alone in the industry.

종합 서비스

애플리케이션 및 운영에 맞게 사용자 지정된 ITIL 중심 서비스

필요에 따라 제공

365일 24시간 응답 서비스

글로벌 엔지니어 팀

Level 2 and 3, with average 24+ years’ experience on Oracle JDE

필요한 경우 에스컬레이션

필요한 경우 전문가 레벨 4 수준의 직원 지원 가능

Lifetime Support for JDE

Optimize performance and uptime for as long as you need

추가 지원 가능

Third-party software support or project-based consulting through a single provider

JD Edwards Managed Services On Your Terms

We offer mix-and-match packages representing specific sets of managed services. 이러한 패키지 중 하나 이상을 선택하여 요구사항을 해결하십시오.

  • 모니터링 및
    자문
  • 모니터링 및 운영
  • 온디맨드
  • 매니지드 XaaS

모니터링 및
자문

24시간 아웃소싱된 선제적인 성능 모니터링. 내부 직원의 주의가 필요한 성능 문제가 발생할 경우 즉시 알려드립니다.

  • General system monitoring
  • JDE 서비스 모니터링
  • 데이터 사전 유지보수
  • 프린트 대기 모니터링
  • 작업 대기 모니터링
  • SPC(통계적 공정 관리) 감독

모니터링 및 운영

24시간 아웃소싱된 성능 모니터링 및 기본 IT 운영 기능 및 기술의 일상적인 관리.

  • 코드 업데이트
  • Full / partial package build and deployment
  • 고객 지원 센터
  • 시스템 관리
  • Maintain system environments
  • User / role security
  • 휴가/영업시간 이후 관리
  • 시스템 재시작
  • 반응성 티켓 응답

온디맨드

This flexible, a la carte option supports additional application, environment, and staffing needs beyond what is covered in other packages. Example services include:

  • 애플리케이션 개발
  • 시스템 안정성 점검
  • 보안 설계 및 검토
  • 컨피규레이션/리컨피규레이션
  • 성능 조정
  • ENT, 웹, 데이터베이스 서버 구축
  • Service pack / tools, ESU, and ASU installs
  • 아카이빙 및 삭제
  • 상호 운영성 및 통합
  • 직원 증원
  • 기타

매니지드 XaaS

Proactive, expert-delivered managed services for your next-generation XaaS solutions – whether enterprise applications or infrastructure in the public cloud (IaaS) or as Software-as-a-Service (SaaS).

  • SaaS Managed Service
  • IaaS Managed Service

귀사는 더 나은 고객 경험을 누릴 자격이 있습니다.
당사에서 제공해 드립니다.

Whether you need enterprise software support or ongoing managed services, we combine quality expertise with personalized service – at a very reasonable cost.

24+

average years of engineer experience on JDE

24/7/365

대응 서비스

99.9%

overall annual JDE customer satisfaction rating

Proven Managed Services Across the JD Edwards Ecosystem

JD Edwards EnterpriseOne 소프트웨어:

모든 업데이트 및 도구 릴리스

JD Edwards World 소프트웨어:

모든 누적 업데이트

JD Edwards OneWorld 소프트웨어

모든 업데이트 및 서비스 팩

  • 자산 라이프사이클 관리
  • CRM 및 주문 관리
  • 재무 관리
  • 인적 자본 관리
  • 제조 및 공급망
  • 조달
  • 프로젝트 관리
  • 창고 및 운송
  • 의류 관리
  • 재배자 관리
  • 건강과 안전
  • OneView 보고
  • 유통관리
  • 품질 관리
  • 제조 관리
  • 프로젝트 관리
  • 재무 관리
  • 기반
  • 인적 자원 관리
  • 급여 및 경비 관리

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