Blog

3월 4, 2019

Vaisala Cut IT Costs & Improved Oracle E-Business Suite Support Quality

At a recent Gartner Sourcing, Procurement, Vendor & Asset Management Summit in London, one of Spinnaker Support’s valued customers presented a compelling case study on switching their Oracle E-Business Suite support to Spinnaker Support. Tytti...

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3월 4, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 

Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.   Never before has there been so much pressure to identify solution providers that help your company innovate,...

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3월 4, 2019

How Procurement Can Introduce Third-Party SAP and Oracle Support to IT Leaders

Third-party SAP and Oracle support is of rising interest to procurement, sourcing, and vendor management professionals because it promises high-quality service alongside dramatic cost savings and freedom of choice....

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3월 4, 2019

The Shifting Business Perspective on Oracle Software Support

A “paradigm shift” in science occurs when a fundamental change in thought leads a society to replace a way of thinking with an entirely new standard. Think planets revolving around the sun,...

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10월 8, 2018

Who’s Behind the Technology Trends IT Professionals Should Follow in 2018?

Spinnaker Support is delivering digital transformation through people for people. January always brings a wealth of material outlining expected trends for the upcoming year. Hundreds of new IT-driven articles offer insight on technologies that CIOs ...

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10월 8, 2018

TechCompanyNews Interview with Kurt Moydell

Kurt Moydell, SVP of Spinnaker Support, was recently interviewed by TechCompanyNews. Here is an excerpt or you can read the full interview here. For years,...

10월 8, 2018 READ MORE

10월 8, 2018

Can Oracle Limit and Control the Usage of Your Licensed Software?

In Spinnaker Support’s newest white paper, entitled “Why It’s the Right Time to Sever Ties with Oracle’s Application Support”, we include a section on roadblocks and tactics deployed by Oracle to counter its third-party support...

10월 8, 2018 READ MORE

10월 8, 2018

SAP versus Third-Party Support: The “Real” Total Cost of Ownership

According to SAP, a customer must retain SAP-provided support to achieve the lowest long-term total cost of ownership (TCO). However, in our experience, the assumptions SAP uses to make this case don’t stand up to serious scrutiny....

10월 8, 2018 READ MORE

10월 8, 2018

Has SAP Improved Next-Generation Support?

In May of 2018, SAP announced improvements to their Next-Generation Support model, centered around enhancing their impersonal support portal for customers to search and find their own solutions. Based on analysis on recent research papers by Gartner...

10월 8, 2018 READ MORE

10월 8, 2018

How Spinnaker Support Liberates SAP Customers to Innovate

It is a common misconception that leaving SAP-provided support and joining a third-party support provider like Spinnaker Support inhibits IT innovation. However, many companies are finding that using a third-party support provider liberates an IT te...

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10월 8, 2018

A Rise in Hacker Threats to SAP, Oracle Business Software

Another news piece has surfaced, that highlights the ever-rising threat of cybersecurity attacks, with companies and government agencies exposed to data breaches by hackers. Unlike other articles on the topic,...

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10월 8, 2018

Innovate Your Oracle Landscape through Spinnaker Support

It is a common misconception that leaving Oracle support and joining a third-party support provider like Spinnaker Support inhibits IT innovation. However, my 15 years of experience indicates that companies find third-party support providers liberat...

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10월 8, 2018

Is SAP Too Late to Recapture Market Share in the CRM Space?

Growth in the CRM market space has skyrocketed and is forecasted to continue unrivaled growth for the foreseeable future. This constant growth sees companies like SAP and Oracle losing market share to best-in-breeds like Salesforce....

10월 8, 2018 READ MORE

10월 8, 2018

Counter-Measures for SAP and Oracle “Lock-In”: Third-Party Support, License Compliance Assurance, and Best-of-Breed Cloud

In his recent article entitled Why Software Giants Are Falling, author Robin Fry provides reasons why Oracle and SAP core businesses are under financial pressure....

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10월 8, 2018

Will SAP Negotiate Your Company’s Support Fees for 2019?

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10월 8, 2018

Meet Spinnaker Support’s SAP Leadership Team

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10월 8, 2018

Spinnaker Support Manifesto – Support Should be Supportive

Spinnaker Support is celebrating its 10-year anniversary. Back in 2008, we built our company around one simple concept: . As Oracle and SAP have aggressively morphed into lower-touch service,...

10월 8, 2018 READ MORE

  • Standards Institution of Isreal
6월 19, 2018

Leading the Third-Party Support Market with Certification Achievement for Both ISO 9001:2015 and ISO/IEC 27001:2013

Since inception in 2008, Spinnaker Support has consistently delivered service the right way. When operational, financial, and legal risk profiles are essential buying considerations, Spinnaker Support is the undisputed smart and safe third-party sup...

6월 19, 2018 READ MORE

6월 19, 2018

2018 Annual Customer Satisfaction Survey Results

Spinnaker Support recently completed our 2018 annual customer satisfaction survey, covering the 2017 fiscal year. We couldn’t be prouder to announce a record 98.7% overall customer satisfaction score. We sincerely appreciate the more than 500 cust...

6월 19, 2018 READ MORE

5월 29, 2018

A Basis Administrator’s View of SAP Third-Party Support: From Skeptic to Believer

When organizations are considering third-party support, it’s common for the SAP technical team (Basis Administrators) to be reluctant or apprehensive about moving away from SAP-provided support. When I was first introduced to the concept of SA...

5월 29, 2018 READ MORE

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